Refund policy

Immediate Concerns (Within 12 Hours of Order Receipt): If you receive a product with defects , please contact us within 12 hours of receiving your order. To facilitate a swift resolution, email us at (2cihound@gmail.com) with clear pictures of the defect and a detailed explanation of the problem. Upon review and confirmation of the defect, we will replace the item with a new one or give the store a credit

Issues Discovered After 7 Days: We understand that some issues may only become apparent after use. If you encounter a problem with your product after 7 days of receipt, you may be eligible for store credit ranging from 10% to 50% of the value of the product. The exact credit awarded will be determined by the nature and severity of the issue.

All Sales Are Final: Please note that all sales are considered final upon purchase. We offer store credit as a resolution to product issues as described above, but we do not provide refunds.Replacement of goods is possible only with goods that are already in stock and do not require tailoring.

We encourage our customers to review their orders carefully before finalizing them, especially sizing which is provided on all product pages. If you have any questions about our products before making a purchase, please feel free to reach out to us.

Thank you for choosing 2C-I/HOUND. We’re dedicated to ensuring that your experience with us is nothing less than excellent.

Contact Us: Should you need to address any concerns or require assistance, our customer support team is available to help you. Email us at (2cihound@gmail.com) or instagram dm(@2ci.1991), and we will be in touch to provide the support you need.